Privacy Policy

Last Updated: [Insert Date]

At Pool Supplies Shop (“we”, “us”, or “our”), operating at www.ukpoolproducts.com, we are committed to protecting your privacy while providing convenient access to premium pool and hot tub supplies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase or create an account.
• Transaction Information: Details about products you purchase, payment method, and order history.
• Technical Data: IP address, browser type, device information, and cookies when you browse our site.
• Communication Data: Records of your correspondence with our customer service team.

2. How We Use Your Information

Your information helps us provide excellent service for all your pool and hot tub needs:

• Process orders for pool chemicals, equipment, and accessories
• Provide customer support for products like hot tub filters or fibreglass pools
• Improve our website and product offerings
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance payment security (particularly important for high-value items like fibreglass pools)
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your pool supplies worldwide (excluding certain Asian and remote regions)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures appropriate for a retailer handling sensitive pool and hot tub product purchases:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Secure servers with restricted access
• Regular security audits

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor their account activity.

5. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data (subject to legal requirements)
• Objection: Opt-out of certain processing activities
• Restriction: Limit how we use your data

To exercise these rights, please contact us at the details below.

6. Cookies and Tracking Technologies

Like most e-commerce sites, we use cookies to:

• Remember your preferences for pool products and accessories
• Analyze site traffic to improve the shopping experience
• Enable features like the shopping cart

You can control cookies through your browser settings, but this may affect site functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers through our website or email.

8. Contact Us

This Privacy Policy is designed to comply with the UK GDPR and other applicable data protection laws.