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Welcome to Pool Supplies Shop (www.ukpoolproducts.com). These Terms and Conditions govern your use of our website and the purchase of our pool and hot tub maintenance products. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing pool and hot tub maintenance products for personal or commercial use. We serve customers worldwide, excluding certain Asian and remote regions.

1.2 Intellectual Property

All content on this website, including product descriptions, images, and branding, is the property of Pool Supplies Shop and protected by UK and international copyright laws. Unauthorised use of any content is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We specialise in:

  • Fibreglass and inflatable pools (Intex, paddling pools)
  • Hot tub accessories and supplies
  • Pool and hot tub chemicals (sanitisers, algaecides, chemical kits)
  • Maintenance equipment (filters, cleaning products)

We make every effort to display products accurately, but colours may vary slightly due to monitor differences.

2.2 Product Safety

Pool and hot tub chemicals require proper handling. By purchasing these products, you agree to:

  • Follow all manufacturer instructions
  • Use appropriate safety equipment
  • Store chemicals properly

3. Ordering and Payment

3.1 Placing Orders

When you place an order, you’re offering to purchase under these terms. We reserve the right to refuse orders at our discretion.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we process your order.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping (orders over £50): EMS, 15-25 business days after dispatch

4.3 International Orders

Customers outside the UK are responsible for any customs fees or import taxes. Delivery times may vary based on local customs processing.

5. Returns and Refunds

5.1 Return Policy

Most unopened items in original packaging can be returned within 15 days of delivery. Exceptions include:

  • Opened pool/hot tub chemicals
  • Used filters or cleaning products
  • Opened personal care items
  • Custom fibreglass pool components

5.2 Return Process

  1. Email [email protected] within 15 days with order details
  2. Wait for return approval (2 business days)
  3. Ship items to our Wolverhampton address at your expense

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable unless we made an error.

6. Customer Responsibilities

  • Provide accurate delivery and payment information
  • Inspect deliveries promptly and report issues within 48 hours
  • Follow product instructions and safety guidelines
  • Understand that pool/hot tub chemical results may vary based on water conditions and usage

7. Liability Limitations

Pool Supplies Shop is not liable for:

  • Incorrect chemical use or improper product application
  • Delivery delays beyond our control (customs, weather, etc.)
  • Minor product variations from website images
  • Consequential damages from product use

Our total liability for any claim is limited to the product’s purchase price.

8. Customer Support

Our pool experts are available to help with:

  • Product selection advice
  • Troubleshooting chemical issues
  • Equipment maintenance questions

Contact us before returning products – we may be able to resolve your issue without return.

Email: [email protected]
Address: 26 High St, Wolverhampton, GB WV7L 6EC

9. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

Thank you for choosing Pool Supplies Shop for your pool and hot tub maintenance needs. We’re committed to providing quality products and exceptional service.